We do our best to ensure all information on this page is accurate and up to date. However, minor errors or updates may occur. Please refer to our Terms & Conditions for full details and legal information.

Returns, Refunds & Cancellations

1. Wine — changing your mind
When you purchase wine online from www.7paperitivo.co.uk or www.7pwinesuk.com, you generally have a statutory right to cancel your order within 14 days from the day after you receive the goods, without giving a reason, subject to any applicable legal exceptions.
To exercise this right, you must notify 7p Wines clearly in writing within the cancellation period, for example by email to:
info.7pwines@gmail.com

Once you have notified us, you must return the goods without undue delay and normally within 14 days of notifying us of your cancellation.
Returned wine must be handled with reasonable care. You may be responsible for any reduction in the value of the goods resulting from handling beyond what is reasonably necessary to inspect their nature, characteristics and condition.
For unwanted returns, you are responsible for the direct cost of returning the goods unless we have agreed otherwise.
We recommend using secure packaging and a tracked delivery service and retaining proof of postage.

2. After the cancellation period
Once the statutory cancellation period has expired, 7p Wines is not required to accept a return simply because a customer has changed their mind.
For example, a bottle purchased and delivered several months earlier cannot normally be returned simply because the customer later decides that they no longer want it.
This does not affect your statutory rights in relation to goods that are faulty, damaged, incorrectly supplied or otherwise do not meet the requirements of UK consumer law.

3. Damaged, faulty or incorrect wine
Please inspect your order as soon as reasonably possible after delivery and contact us if there is a problem.
If your wine arrives damaged, is faulty, or we have supplied an incorrect product, please contact:
info.7pwines@gmail.com

Please provide your order number and, where appropriate, photographs of the product or packaging to help us assess the issue.
Where a return is required because of our error, or because the goods are faulty or damaged, 7p Wines will arrange or reimburse reasonable return costs as appropriate.
We will provide the remedy required under applicable UK consumer law. Depending on the circumstances, this may include a replacement or refund.
Your statutory rights are not affected by this policy.

4. Refunds for cancelled orders
Where you validly exercise your statutory right to cancel, we will refund the payments due to you in accordance with applicable law.
This will normally include the cost of the standard delivery service originally selected. If you chose a more expensive delivery option, we are not required to refund the additional cost above the standard delivery charge.
For an unwanted return, you are responsible for the direct cost of returning the goods.
We may withhold the refund until we receive the returned goods or you provide reasonable evidence that they have been sent back, whichever occurs first, where permitted by law.
Refunds will be made to the original payment method used for the purchase unless otherwise agreed with you.
Your bank or payment provider may require additional time to process the refund after it has been issued by 7p Wines.

5. Proof of purchase
When contacting us about a return or refund, please provide your order number and the email address used for the purchase.
Please retain your order confirmation and any relevant delivery or return tracking information until the matter has been resolved.

6. Handmade and made-to-order accessories
Some 7p Wines accessories, including crochet or knitted items, placemats, napkins and other table accessories, may be handmade, made-to-order or personalised.
Where an item is personalised or made specifically to your specifications, the statutory right to cancel may not apply.
Where an item is simply made-to-order but is not personalised, statutory cancellation rights may still apply. Any applicable restriction will therefore be clearly stated on the relevant product page before purchase.
Handmade products may have natural variations in colour, texture, stitching or finish. Such variations are part of the handmade character of the product and do not, by themselves, constitute a defect.
If an accessory is faulty, damaged or incorrectly supplied, please contact us as soon as reasonably possible. Your statutory rights remain unaffected.

7. Statutory rights
Nothing in this policy limits or excludes any statutory rights you have under UK consumer law.
In particular, nothing in this policy affects your rights where goods are faulty, not as described, or otherwise fail to meet the requirements of applicable consumer legislation.
Where any provision of this policy conflicts with a mandatory consumer right, the applicable legal right will prevail.

8. How to cancel an online order
To cancel an online order within the applicable statutory cancellation period, please email:
info.7pwines@gmail.com
Please include:
Order number:
Name:
Email address:
Products being cancelled:
Date received:
You may simply state:
“I hereby give notice that I wish to cancel my order [order number] in accordance with my statutory cancellation rights.”

7p Wines will confirm receipt of your cancellation notice and provide any return instructions required.


 

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